I sent an SMS/text and it doesn't work

Please doublecheck the SMS/text messaging history of your mobile phone. Be sure that the alphanumeric code in your phone appears EXACTLY as it does on the website. Pay attention to capital letters and all spaces between digits and letters in the code. Also make sure that the number that you sent the message to is correct. Once you have sent the SMS please remain patient. It may take some time to process your message if there is a lot of mobile network traffic.

If you haven't received a text message from us upon sending your text message, you probably don't have enough credit left on your mobile to receive our premium text message. This means that you did not pay Netlog for the credits, so you do not receive them.

If you think there might be some technical problem, contact the Helpdesk. Please make sure to indicate clearly the problem, and to add all useful information: exact date and time, message sent, number the message was sent to, your mobile phone number, your provider, whether you have received a text message from Netlog. If you did receive a text message, we also want to know the sender, the date + time and the exact text of the message. If you did not receive a text from us, please check if you have enough credit left on your mobile.